What Commack Homeowners Say About Top Hat Chimney
Reviews matter more in the chimney trade than in most lines of work. You’re inviting someone onto your roof and into the box that contains fire. The best evidence of how that goes comes from people on your street, not from a marketing department. Since 1999, Wendell Pike has built Top Hat Chimney one cleaned flue at a time, and the reviews below reflect what happens when the sweep who shows up is the one whose name is on the truck. No scripts, no incentives, just homeowners in Commack and the surrounding towns describing the work as it actually happened.
Recent Reviews
We bought a 1960s ranch in Commack and had no idea when the chimney was last touched. Wendell found a loose damper, a missing rain cap, and enough creosote to make me nervous. He showed me the camera footage before quoting anything, walked me through what was urgent and what could wait, and had the whole thing done in one afternoon. The price he quoted on the phone was the exact price on the invoice.
Craig W., Commack
Third company I called, and the only one that answered with a person instead of a voicemail tree. Wendell came out the next morning, swept the flue, and took the time to explain why the smoke smell kept coming back into the living room. Turned out the crown was cracked and letting water in. He repaired it, showed me the before and after photos, and the smell is gone. Flat price before the work started, no surprises after.
Jasmine P., North Commack
I’ll be honest, I assumed every chimney company would tell me I needed a new liner. Wendell put the camera down, showed me the flue on his screen, and said the liner had years left. He cleaned it, charged me for a cleaning, and that was it. That kind of honesty is why I called him back two years later for the cap replacement. He earned a customer for as long as I own this house.
Mark L., Commack
We use our fireplace every winter and we’re religious about getting it swept each fall. Wendell caught a first-degree creosote buildup that another company had missed the year before. He said it exactly how it was: a brush job today, but let it go another season and it becomes a glaze that’s a much bigger problem. The sweep took about an hour, he laid down runners and left zero mess, and the price matched the quote to the penny.
Brian D., East Northport
The 90-Day Promise isn’t marketing. We had the chimney swept in November, and by January the fireplace was smoking slightly again. I called on a Sunday, Wendell answered, and he was back that week. It was a small blockage from a bird’s nest remnant that had shifted. He cleared it, recleaned the flue, and didn’t charge me a dime. Write that on the side of the truck, because that’s how you keep customers.
Craig W., Commack
My husband and I are both veterans, and the 10% discount for veterans was a nice touch, but it’s not why I’m writing this. I’m writing this because the technician arrived during the exact window I was given, wore shoe covers inside, and treated my home like it was his own. I’ve had contractors leave my house looking worse than they found it. Top Hat left it cleaner than it was before. The chimney works perfectly and our first fire of the season was smoke-free.
Jasmine P., Dix Hills
Why Customers Trust Us
Every review above comes back to the same handful of things, and none of them are accidents. Wendell founded Top Hat Chimney in 1999 and has spent over 29 years working the rooftops of Commack, Huntington, and the surrounding towns. He is not a franchise manager rotating in from another state. He answers the phone himself more often than not, and the crew he sends are background-checked, uniformed, and give you a real arrival window that they actually honor. Pricing is set before a tool comes off the truck, and the number you hear is the number you pay. The 90-Day Done Right Promise is stamped on every job: if the work isn’t right, one call brings Wendell back. That is the guarantee behind the reviews, and it has been since day one. If your flue needs a second set of eyes, call (631) 502-3612 and Wendell or his crew will take it from there.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Commack since 1999.