Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
We’ve been working on chimneys in Commack and the surrounding Suffolk County towns since 1999, and we’ve learned that a guarantee only means something if it’s specific, written down, and backed by a person who answers the phone. What we stand behind is simple: when Wendell and his crew finish a job, it’s done right or we come back and make it right. No fine print that evaporates when you need it. No “within reason” clauses. Just a 90-Day Done Right Promise stamped on every single job we complete, and a live person picking up when you call about it.
What’s Covered
- Workmanship on every service and repair. If something we installed or repaired fails within 90 days, one call brings Wendell back to make it right at no additional cost.
- Parts and materials we supply. We work with trusted industry brands like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind how they’re installed in your home.
- Cleanup at the end of every job. We don’t leave soot tracked through your living room or drop cloths piled by the curb. Your home looks the way we found it, minus the creosote in the flue.
- On-time arrival with a real window. We give you an actual arrival window, not a vague “sometime Tuesday.” If the schedule slips, we call you and tell you before you’re left watching the driveway.
- Honest pricing before work begins. The number you hear on the phone is the number on the invoice. No surprise line items added after the ladder goes up.
Our Satisfaction Promise
If you’re not satisfied with the work, you don’t have to write a letter, open a ticket, or wait on hold through a phone tree. You call Top Hat Chimney at (631) 502-3612 and a real person answers. It may well be Wendell himself. You tell us what’s wrong, and we schedule the return visit. The 90-Day Done Right Promise is stamped on your paperwork, but the real promise is older than that: Wendell’s name is on the work, and he runs into you again on Saturday at the grocery store. He’s not going anywhere. If something isn’t right, we fix it. That’s the whole policy.
We also offer a free second opinion on any competing written estimate. If another company quoted you a liner or rebuild and you want a straight answer, bring us the paperwork. Wendell will walk the chimney, show you camera footage of the flue, and tell you plainly whether the work is needed or whether your chimney can safely wait another season. Nothing is recommended without evidence you can see for yourself.
Licensed & Insured Backing
Licensing and insurance are the part of a guarantee nobody likes to talk about until something goes wrong. We’re licensed and insured, and that matters in a trade where a bad installation can create fire risk or carbon monoxide problems you can’t see from the living room. Our technicians are background-checked and arrive in uniform. We carry the coverage that protects your home and our crew while work is being done on your property. Combine that with a published business address in Commack, over 29 years of local service, and a promise in writing on every job, and you have a guarantee with some weight behind it.
What Our Guarantee Does Not Pretend to Be
We won’t hand you a lifetime warranty that sounds impressive but quietly excludes everything that actually breaks. We won’t tell you a chimney liner has a “lifetime guarantee” when the fine print only covers manufacturing defects and not installation. Our guarantee is straightforward: we do the work correctly, we show you the evidence, and for 90 days after the job is done, if it’s not right, we fix it. After that, we’re still here. Chimneys in Commack deal with freeze-thaw cycles, nor’easters, and the occasional surprise critter nest. Things that go wrong years later are rarely the fault of the original work, but we’ll still come out, diagnose it honestly, and tell you whether it needs repair or just monitoring.
Frequently Asked Questions About Our Guarantee
The 90-Day Done Right Promise covers workmanship on any service, repair, or installation we complete. If something we touched is not right within 90 days of the job, we return and fix it at no cost to you. It’s stamped on your paperwork, but you don’t need the paperwork to call. We keep records on our end. Call (631) 502-3612 and tell whoever answers what’s wrong.
Yes, for the parts and materials we supply and install. If a chimney cap from Olympia Chimney or a DuraFlex liner component fails within the 90-day window because of a defect or an installation error, we handle it. The brands we work with, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, all make solid products, and we stand behind how we put them in your home.
Bring us that estimate. We offer a free second opinion on any competing written estimate. Wendell will inspect your chimney, show you camera footage of the flue, and tell you in plain English what’s actually needed. Sometimes the answer is less work than the other company proposed. Sometimes it’s the same. Either way, you get clarity before you spend thousands. Call (631) 502-3612 to schedule the second opinion.
Yes. We offer 10% off always for seniors and veterans. We also offer $40 off any repair over $200, and there is no trip charge for calls inside our service county. These offers are standing, which means they don’t require a coupon, a mention, or a special promotion code. Just tell us when you book.
We schedule return visits as fast as we can get a crew to your door. Every call is answered by a live person, around the clock, so you’re never leaving a voicemail in the dark hoping someone checks it in the morning. You’ll speak to a person, explain the issue, and we’ll get Wendell or one of his crew scheduled to return. A return visit under the 90-Day Done Right Promise costs you nothing.
We’re still here. Chimneys in Commack live through freeze-thaw cycles, salt air, heavy rain seasons, and the occasional squirrel who decides the flue looks like a promising new condo. Problems that show up years after we’ve done a job are usually the result of weather, time, or wildlife, not our work. But you can still call us at (631) 502-3612, and we’ll come out, diagnose it honestly, and give you a clear answer on what it costs to fix. You’ll never be pressured into work you don’t need.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Commack since 1999.